FAQ - JUHE Reviews

Question 1

What does JUHE Reviews do?

Accepted Answer

JUHE Reviews shows your Google reviews as a widget on your website, so visitors see real customer feedback right where they decide whether to contact you.

Question 2

What does the Basis Tarif include?

Accepted Answer

The Basis Tarif per linked Google business includes: embed the widget on your website; inline carousel for pages, articles, and landing pages; review link with printable QR PDF; short link (/r/) to Google’s review form; logo and brand color on the review PDF. The plan costs €10.00 per month. You can try it free for 14 days and cancel anytime.

Question 3

Which payment methods can I use?

Accepted Answer

When you subscribe via Stripe Checkout you can pay by credit or debit card, Link, PayPal, or SEPA Direct Debit (depending on what Stripe offers for your country and currency). The first 14 days are free; then €10.00 per month per linked Google business. Manage payment details and invoices in the Stripe customer portal or in your account under "Payment & plan".

Question 4

How do I add the review widget and carousel to my website?

Accepted Answer

Connect your Google business, customize the widget and the carousel in your workspace, and copy the embed code into your website. The widget and carousel then load your approved reviews automatically.

Question 5

How do I connect my Google business?

Accepted Answer

The easiest way is to connect your Google business via Google OAuth. Alternatively, you can search for the business or enter a Google Place ID manually. The Places API returns only a current subset of reviews; with OAuth, JUHE Reviews can sync more reliably.

Question 6

What should I know about the embed code?

Accepted Answer

The floating widget is embedded with a script. For the carousel, also paste the div exactly where the carousel should appear and keep the script directly below it or before the closing body tag. Add data-lang="de" or data-lang="en" to the script tag to set the label language of the widget and carousel. Without data-lang, the page language (html lang) decides: German pages show German labels, pages in any other language show English.

Question 7

What is the review link with QR PDF?

Accepted Answer

The review link sends customers to Google’s review form. You can also create a PDF with QR code, logo, and brand color for use on site or after a job.

Question 8

What is the difference between the widget and the carousel?

Accepted Answer

The widget is a floating review element for the edge of your website. The carousel is an inline section you place at a specific spot, for example between article blocks or on a landing page. Both use the same cached Google review subset from your syncs.

Question 9

Can I control which reviews appear in the widget and carousel?

Accepted Answer

Yes. In your workspace you can show or hide reviews and adjust their order when the current filter view allows sorting. The same selection applies to the widget and carousel.

Question 10

What data is processed for the widget and carousel?

Accepted Answer

JUHE Reviews stores the Google review data needed for display, your widget and carousel settings, and account data. You can find details in the privacy policy.

Question 11

Why does the widget sometimes not appear immediately?

Accepted Answer

The widget respects common cookie and consent banners and stays below them or waits until visitors have made their choice. Visitors can also dismiss the widget for themselves; it then stays hidden in that browser for 7 days.

Question 12

Why can I not change payment or plan settings?

Accepted Answer

Only the organization owner can subscribe, cancel, or open the payment portal. Members can help manage the organization and reviews, but they cannot perform billing actions.

Question 13

How do I get help with JUHE Reviews?

Accepted Answer

For support, email reviews@juhe-it-solutions.at. We reply as soon as possible.

Frequently asked questions about JUHE Reviews